AI case study

Morgan StanleyFinancial advisor assistant

Advisors lost hours digging through 100,000 documents. A GPT-4 assistant now surfaces answers instantly from the full knowledge base.

Published|1 year ago

Key results

Documents Searchable
100k
vs 7,000 questions
Document Access Rate
80%
vs 20%

Result highlights

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The story

Context

A global wealth management firm managing a knowledge base of over 100,000 documents subject to strict regulatory compliance standards.

Challenge

Advisors spent hours manually searching through documents to find answers, creating friction that limited client engagement. The legacy system could...

Solution
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Scope & timeline

  • Over 98% adoption by advisor teams

Quotes

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The company

Morgan Stanley logo

Morgan Stanley

morganstanley.com

Global investment bank and wealth management firm serving institutions and individuals.

IndustryFinancial Services
LocationNew York, NY, USA
Employees50K-100K
Founded1935

The AI provider

AI research and deployment company developing generative models and tools.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees1K-5K
Founded2015

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