Key results
The company
LTIMindtree
ltimindtree.comTechnology consulting and digital solutions provider for global enterprises.
Result highlights
- Chatbot response time cut from ~17s to ~7s
- 5-10 mins saved per call for telecom clients
- >50% reduction in agent time for telecom clients
The story
A global technology consulting firm providing AI-powered contact center solutions to the telecommunications industry.
Customizing AI models for individual clients required manual fine-tuning that created operational bottlenecks and slowed deployment. Conventional tuning methods like grid search were too inefficient to optimize for both summarization accuracy and the low latency required for real-time interactions.
The firm integrated the SigOpt Intelligent Experimentation Platform to automate hyperparameter tuning for its BART-based transformer models. The system uses Bayesian optimization to balance ROUGE scores against inference time, generating a Pareto Frontier that helps engineers select the ideal configuration for each client. This workflow runs on Intel Xeon processors, replacing manual search methods with an automated pipeline.
Scope & timeline
- 50% fewer iterations for model optimization
Quotes
“The investment with the SigOpt Intelligent Experimentation Platform was definitely worth the results LTIMindtree has achieved.”