AI case study

KlarnaInternal knowledge search

Critical info was trapped in thousands of isolated apps. Now, an AI assistant connects the silos to answer internal queries instantly.

Published|11 months ago

Key results

Response Time
1-5 secs
Systems Deprecated
1,200+

Result highlights

Unlock 2 result highlights

The story

Context

A global financial services company managing operations across thousands of disparate SaaS applications and data repositories.

Challenge

Critical organizational knowledge was fragmented across isolated systems, forcing employees to manually navigate different tools to understand team...

Solution
Unlock full story

Scope & timeline

  • 2,000 daily internal inquiries resolved
  • 85% employee adoption of AI assistant

Quotes

Unlock 6 more quotes

The company

Global payment provider and bank for buy now, pay later and shopping services.

IndustryFinancial Services
LocationStockholm, Sweden
Employees5K-10K
Founded2005

The AI provider

Graph database and analytics platform for enterprise data relationships.

IndustrySoftware & Platforms
LocationSan Mateo, CA, USA
Employees251-1K
Founded2007

Similar Case Studies

Related implementations across industries and use cases

319 AI case studies in Financial Services

268 AI case studies in Knowledge Management