Key results
The company
IFS
ifs.comEnterprise software for asset management, field service, and resource planning.
Result highlights
- Projected £8.4M annual savings for distillery
- 25% faster fault resolution for field engineers
The story
A global software provider serves critical industries like aerospace and energy, where equipment failures can ground planes or shut down power grids.
Fragmented data in legacy systems forced technicians into reactive maintenance, with 38% of repairs at one client site occurring only after failure. Engineers in hazardous environments also struggled to access technical knowledge, as they could not type queries into standard interfaces while wearing safety gloves.
IFS integrated Claude's multimodal capabilities to analyze equipment images and correlate sensor readings for real-time fault diagnosis. The team used the Model Context Protocol to bridge disconnected infrastructure and the Agent SDK to automate workflows like parts ordering. This architecture allows field workers to identify issues visually and access documentation without manual data entry.
Quotes
“We're working in environments where safety and compliance aren't optional. If you don't build AI safety-first in our world, lives are put at risk.”