AI case study

Hume AIConversational voice interface

Standard models missed 80% of expression. Agents now read tone and prosody, powering 1 million natural, empathetic conversations.

Published|1 year ago

Key results

Avg Conversation Length
3 mins

Result highlights

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The story

Context

A research-driven AI company provides an empathetic voice platform that enables developers to integrate emotional intelligence into applications for healthcare and customer service.

Challenge

Traditional affective computing approaches missed over 80% of the information in human expressions by relying on reductive classification. The...

Solution
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Scope & timeline

  • 1M+ conversations via Claude integration
  • 36% share of user model selections

Quotes

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The company

Hume AI logo

Hume AI

hume.ai

AI platform for building expressive, emotionally intelligent voice applications.

IndustryHealthcare Providers
LocationNew York, NY, USA
Employees11-50
Founded2021

The AI provider

Anthropic is a technology company specializing in artificial intelligence and machine learning solutions.

IndustrySoftware & Platforms
Location2 Pennsylvania Plaza, 10121, York, New York, United States
Employees1K-5K
Founded2021

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