Horizon Health ServicesClinical documentation

One of Western New York's largest behavioral health providers operates two inpatient campuses and widespread outpatient practices for mental health and substance use treatment.

Providers faced heavy administrative burdens from manual documentation requirements, which reduced time available for meaningful patient connection. This friction contributed to clinician burnout and forced staff to prioritize data entry over treatment focus.

The organization deployed an ambient AI agent via mobile devices to capture audio during patient consultations and automatically synthesize draft clinical notes. Physicians review and approve these drafts directly within their workflow, replacing manual typing with a verification step. This human-in-the-loop process ensures accuracy while integrating seamlessly with the electronic health record.