Key results
The company
Everlywell
everlywell.comDigital health platform for at-home lab testing and diagnostic results.
Result highlights
- 250% higher conversion for Spanish speakers
- 10% higher conversion on health screenings
The story
A digital health platform developed an AI companion to translate complex biomarker data into personalized health insights for patient care coordination.
Traditional Interactive Voice Response systems struggled to engage members effectively, particularly among Spanish-speaking populations. The team needed to scale proactive outreach while ensuring interactions felt human and met strict privacy requirements for sensitive health data.
The company deployed ElevenLabs Agents to power outbound voice calls for health screening reminders and website chat assistants for test guidance. The implementation utilizes zero-retention processing to ensure HIPAA compliance while delivering native-quality interactions in both English and Spanish. This setup pairs clinical intelligence with low-latency conversational AI to replace rigid phone menus with adaptive dialogue.
Quotes
“We did an extensive evaluation for a partner to expand our AI capabilities. The ability to quickly self-serve AI voice agents with hardly any setup, plus zero-retention processing for privacy, made ElevenLabs the clear choice.”