AI case study

EdmundsReview moderation

Moderators manually sifted 300+ daily reviews, causing 3-day delays. GenAI now parses complex rules in seconds, requiring only two staff.

Published|1 year ago

Key results

Weekly Time Savings
3-5 hours
Faster Turnaround
~3 days
vs 3-day turnaround

Result highlights

Unlock 2 result highlights

The story

Context

An online automotive marketplace processes over 300 daily user reviews covering new and used cars and dealer service quality.

Challenge

Moderators manually sifted through submissions to identify dealer service feedback, resulting in publication delays of up to 72 hours. Initial...

Solution
Unlock full story

Quotes

Unlock 8 more quotes

The company

Online automotive research and marketplace platform for vehicle shopping.

IndustryAutomotive & Mobility
LocationSanta Monica, CA, USA
Employees251-1K
Founded1966

The AI provider

Databricks is a Big Data company that offers a unified analytics platform for data science, engineering, and analytics teams.

IndustrySoftware & Platforms
LocationSan Francisco, California, United States
Employees10K-50K
Founded2013

Similar Case Studies

Related implementations across industries and use cases

68 AI case studies in Automotive & Mobility

1,352 AI case studies in Product Engineering