AI case study

DuckCustomer feedback analysis

Rigid databases missed nuance in feedback. Graph-grounded AI now surfaces hidden trends and cuts schema rewrite time by 90%.

Published|11 months ago

Result highlights

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The story

Context

A Swedish technology agency serves the world’s largest brands, tasked with decoding complex consumer behavior signals from massive volumes of online feedback.

Challenge

Traditional relational databases could not distinguish nuances in unstructured reviews, where a five-star rating might praise a purchase experience...

Solution
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Scope & timeline

  • 90% reduction in schema rewrite time

Quotes

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The company

Creator commerce platform for building online shops and selling products.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees1-10
Founded2023

The AI provider

Graph database and analytics platform for enterprise data relationships.

IndustrySoftware & Platforms
LocationSan Mateo, CA, USA
Employees251-1K
Founded2007

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