Software & Platforms|Product Engineering

Decagon
Voice customer support

Users hung up on lagging voice agents. Speculative decoding on NVIDIA B200s cut latency from seconds to <400ms.

PublishedFeb 9, 2026|2 days ago

Key results

Response Latency
<400ms
vs seconds

Result highlights

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The story

An enterprise AI platform handles tens of millions of customer service interactions annually for clients like Chime and Oura Health, utilizing voice as a critical interface.

Users interpret silence in voice conversations as failure, often talking over the agent or hanging up during processing delays. The platform's...

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The company

Decagon logo

Decagon

decagon.ai

Generative AI platform for automated enterprise customer support and workflows.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees51-250
Founded2023

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