Summarizing answers took 14 seconds. Small language models cut that to 4 seconds and reduced costs by 4.2x.
A support automation platform for enterprise organizations manages knowledge scattered across documents, emails, chat threads, and multimedia applications.
Employees wasted time digging through fragmented silos because traditional search lacked context and data summarization took up to 14 seconds per...
“To deliver a superior experience, we needed to move from a natural language classifier to a generative AI solution. Knowledge management complexity requires a robust, scalable, flexible, and cost-effective approach.”
AI-powered support automation platform for customer and employee helpdesk tasks.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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