AI case study

AppFolioResident communications

Managers spent half their day on manual replies. AI now checks lease terms to draft responses, saving 11 hours a week.

Published|1 year ago

Key results

Time Saved Per Message
26 secs
Weekly Time Savings
~11 hours

Result highlights

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The story

Context

A real estate technology platform serving over eight million residents supports property management teams handling complex daily workflows, from maintenance requests to policy discussions.

Challenge

Property managers spent up to half their workday on manual communications, needing to verify lease terms and maintenance histories for every...

Solution
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Scope & timeline

  • ~3x increase in feature adoption

Quotes

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The company

AppFolio logo

AppFolio

appfolio.com

Cloud-based property management platform for residential and commercial real estate.

IndustryReal Estate & Construction
LocationSanta Barbara, CA, USA
Employees1K-5K
Founded2006

The AI provider

Anthropic is a technology company specializing in artificial intelligence and machine learning solutions.

IndustrySoftware & Platforms
Location2 Pennsylvania Plaza, 10121, York, New York, United States
Employees1K-5K
Founded2021

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