Key results
The company
AIHelp
aihelp.netAI-powered customer support and messaging platform for mobile apps and games.
Result highlights
- 30% higher case handling efficiency
- 5-10% end-user satisfaction boost for clients
The story
A customer service platform for the gaming industry serves thousands of enterprise clients with more than 800 million monthly active users across 32 countries.
AI agents frequently hallucinated when handling complex inquiries about unique game rules, leading to low response accuracy. Developers spent days manually creating separate knowledge bases and prompt scripts for each language, making multilingual expansion inefficient.
The organization deployed a centralized MLOps platform on Vertex AI to automate model training, testing, and deployment workflows. Gemini processes multi-round conversations and complex reasoning, while Translation AI standardizes prompts across languages. A retrieval-augmented generation (RAG) engine grounds responses in knowledge base data to prevent hallucinations.
Scope & timeline
- 70% reduction in model development time
Quotes
“We compared several offerings and found Google Cloud the best solution to build multilingual AI agents with minimal hallucinations. Besides, it provides a centralized AI platform that enables streamlined MLOps workflows, significantly reducing costs.”