Staff manually scanned 500-page documents to answer members. A secure AI now queries claims and notes to resolve questions instantly.
A healthcare data platform managing records for over 23 million U.S. health insurance members, processing complex sources ranging from structured claims to unstructured clinical notes and EMR records.
Member service representatives often had to manually scan 500-page documents to answer simple questions, delaying responses to patients. This manual...
“Databricks has enabled us to evolve from a data company to a data and AI company. Their tools, especially for data governance and generative AI, have been key in our journey to deploy payer-centric solutions while meeting stringent regulatory requirements.”
Data transformation and usability platform for healthcare payers.
Databricks is a Big Data company that offers a unified analytics platform for data science, engineering, and analytics teams.
Related implementations across industries and use cases
Legacy systems choked on 1,000-page medical files. AI now converts handwritten notes and 1970s scans into structured data.
Digging through massive PDFs took minutes. A governed RAG pipeline now retrieves technical answers in seconds.
Manual searches of 30M docs couldn't keep pace. AI now retrieves evidence instantly for pharmacists to verify.
Recruiters lost 40% of their time to manual scheduling. An AI agent now handles coordination, letting candidates self-book via chat.
Manual email drafts took 12 minutes. AI cut this to 1.5 minutes, freeing agents to resolve complex funding and care delays.
Lab supply orders were handwritten in notebooks. Digital ordering now takes seconds, saving 30,000 hours for research annually.
Experts spent 15 minutes pulling data from scattered systems. Natural language prompts now generate detailed reports instantly.