Manual scheduling delayed exams by 2 weeks. Automated AI outreach now fills slots, cutting radiology wait times to just 24 hours.
A top-ranked Florida hospital system expanding capacity by 33% while managing complex inpatient and outpatient services.
Fragmented systems forced patients to navigate different portals for records and billing, resulting in a call abandonment rate over 9%. Manual...
“Our patients are absolutely front and center for us. To enhance their experience while optimizing our resources, we needed to create a more unified and efficient system that could scale with our organization’s vision.”
Regional medical center and hospital system serving South Florida.
Cloud computing platform and on-demand infrastructure services.
Worked with JMC to implement Epic on AWS and identified the opportunity to reinvent its call center.
Related implementations across industries and use cases
Medical jargon slowed 250 agents handling 180k monthly calls. Now, an AI copilot feeds staff real-time knowledge to guide scheduling.
Staff manually booked every visit, causing dropped calls. Now, a 24/7 AI assistant handles self-service scheduling, freeing up agents.
Sequential phone calls lacked privacy, driving no-shows. Now, AI SMS agents handle discreet scheduling while staff manage multiple texts.
Four-minute scheduling calls consumed hours of medical assistant time. Now, voice AI paced for seniors handles reminders and bookings.
Manual outreach couldn't keep pace. AI agents now contact 100,000 patients in a single day for preventative care.
Clinicians spent evenings buried in manual notes. AI now generates charts from audio, scaling from primary care to oncology.
Clinicians struggled to stitch together charts. Claude now delivers instant, cited summaries, cutting latency by 61%.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.